Privacy Policy

The short version

We collect what we need to run your service and nothing exotic: your contact details, your business information, your billing status (never your card number — Stripe holds that), and the content you give us to publish. We don’t sell data. We don’t run creepy ad trackers. When you leave, you can take your data with you.

What we collect, and why

Contact and account details (name, email, phone, business info) — to run your account and reach you.

Billing status via Stripe — Stripe processes payments; we store references (plan, status, invoice history), never card numbers.

Content you provide (photos, copy, business facts) — to build and operate your website and marketing. You’re responsible for having the rights and consents for what you upload.

Leads and messages that arrive through your website’s forms — collected on your behalf, delivered to you, and processed by us only to provide the service.

Basic analytics — page views, form submissions, and taps on call/directions/ordering links, to know what’s working. Cookie-free and first-party only: no cross-site ad tracking, no visitor profiles, and no raw IP addresses stored.

Visitors to client websites

We host and operate websites for our clients. Information a visitor submits on a client’s site (for example, a contact form) belongs to that client — we process it on their behalf to deliver it and power their tools, and we don’t use it for anything else.

Client sites include the same basic, cookie-free measurement (page views and taps on call/directions/ordering links) so the client can see what their site is doing. It’s first-party only, stores no personal data and no raw IP addresses, and never follows a visitor to another site.

Who processes data for us

We use established providers to run the service, each bound by their own security terms: Vercel (hosting), Supabase (database), Stripe (payments), Clerk (login), Resend (email), Twilio (SMS, where enabled), Zernio (social publishing, where enabled), Railway and cloud providers (infrastructure), and AI providers (content generation — business facts like names and prices are inserted by our system, not fed to models for training).

Beyond those providers, we share personal data with no one, except the one local company you ask us to connect you with (see Text messaging below) and when the law requires it. We never sell personal data.

Health information — a clear line

Our standard plans are not designed for protected health information (PHI), and you should not submit it through standard-plan forms. Healthcare practices that need PHI handling get it only under a signed Business Associate Agreement as part of a Platform engagement, with the dedicated compliance infrastructure that deserves.

Text messaging (SMS)

Space Coast Home Help, operated by Kage Limited, sends transactional text messages only to people who opted in: homeowners who ticked the consent box on our request form, and contractors who accepted our written lead terms. Up to four messages per request. Message and data rates may apply. Reply STOP to opt out, HELP for help.

Mobile phone numbers and text messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; all other categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.

When you ask us to connect you with a local company, your name, phone number and request go to that one licensed company so they can call you back, and to no one else. That is the service you asked for, not marketing.

Retention, your rights, and choices

We keep account data while your account is active and for a reasonable period afterward for legal and billing records. Ask us and we’ll export your data, correct it, or delete what we’re not legally required to keep — email ken@mountaintop.site and it happens.

Every marketing email we send has a working unsubscribe. Text STOP to any SMS and it stops; text HELP for help.

Changes and contact

If this policy materially changes, we’ll email account holders before the change applies. Questions: ken@mountaintop.site. Mountaintop is a product of Kage Lmt, USA.