Meet Alex · the AI receptionist
Your phone, answered. Your follow-ups, handled.
Alex answers your calls, texts, and emails, books the appointment, and follows up on your leads — 24/7, for a fraction of a human front desk. Every call recorded and transcribed, so you can audit exactly what was said.
A human answering service runs $250–1,400/mo for a fraction of the hours. Alex is always on.
Alex · your front desk
● online — replies instantly
The quiet leaks every business lives with.
Whether you run a dental practice, a contracting crew, a salon, or a law office — the same calls slip, the same follow-ups die, and the same money walks. Alex plugs every one.
The call you missed
You were with a customer, on a job, mid-treatment, or asleep. They called, you didn't pick up — and by morning they'd booked the next name on Google.
The follow-up that never happened
A lead asked a question and went quiet. You meant to circle back. You got busy. The ones who follow up win the job — and nobody had time to.
Nights, weekends, the lunch rush
The phone rings hardest exactly when no one can answer it. Every unanswered call is money walking to a competitor who picked up.
No-shows quietly draining the schedule
No reminders, no confirmations — so the chair sits empty, the slot's wasted, and you find out when they don't turn up.
Patients calling while you're chairside
For a practice, the front desk is underwater at the worst moments — new patients, reschedules, and questions all at once, and someone has to handle it right.
“Who said what?”
Someone booked, got a price, or was told something on the phone — and there's no record of it. No way to check, no way to settle it.
What Alex does
A front desk that never clocks out — and never puts a caller on hold to go find the answer.
Answers every call & text
24/7, on the first ring — day, night, weekend, or while you're with a customer. Never a phone menu.
Books, reschedules & cancels
Checks your real availability and puts it on the calendar right there in the conversation.
Follows up on your leads
Missed-call text-back and reminders on every plan; on Pro, automatic sequences keep a lead who didn't book from going cold.
Records & transcribes every call
The full recording and a clean transcript of every call, saved so you can audit exactly what was said.
Texts back missed calls
The rare call it can't take gets an instant text — the difference between a booked job and a competitor's.
Sends reminders & confirmations
Automatic reminders that cut no-shows and keep the schedule full.
Answers your FAQs
Hours, pricing, location, services, insurance — Alex knows your business and answers like it works there.
Hands off when it should
Warm-transfers or escalates anything that needs a human — and never lets an emergency go unheard.
Every call, on the record
Recorded, transcribed, and yours to audit.
Every conversation Alex has is captured as a recording and a clean transcript — so you can review exactly what was said, what was booked, and what was promised. No more “who said what.” For medical and dental practices, it's a compliant, consent-aware record of every patient call.
- Full recording + searchable transcript of every call
- Review what was booked, quoted, and promised
- Consent-aware and compliance-first for practices
Incoming call · (414) 555-0132
1:48 · answered by Alex
Caller: Hi, I think a crown came loose — any way to be seen today?
Alex: I'm sorry, that sounds uncomfortable. Let me check today's schedule for you right now.
Alex: We have an urgent slot at 3:15 this afternoon — can you make that work?
Caller: Yes, thank you so much.
Alex: You're set for 3:15. I've flagged it as urgent so the team's ready for you.
Simple, honest pricing
Booking, recording, and transcripts are included on both plans. Add Alex to any Mountaintop plan and your setup fee is waived.
Alex · Standard
+ $299 one-time setup
Answers and books. Everything a busy local business needs to stop missing calls.
- 24/7 voice answering
- Missed-call text-back & reminders
- Two-way SMS conversations
- Appointment booking (1 calendar)
- Call recording + transcripts to audit
- Answers your FAQs
- 600 talk minutes / mo included
Alex · Pro
Most capable+ $299 one-time setup
Answers, books, qualifies, follows up, and transfers. A full front office on the phone.
- Everything in Standard, plus:
- Automatic follow-up sequences
- Lead qualification & routing
- Warm transfers to your team
- Remembers repeat callers
- Multi-calendar booking
- 1,500 talk minutes / mo included
Included minutes are talk time. Overage is billed per minute (Standard $0.25, Pro $0.20) with an alert at 80% — no surprise bills. Already on the Bundle or Platform plan? Setup is on us.
Live in days, not months
We do the setup for you. You point us at your business; we do the rest.
We learn your business
Alex reads your website and Google profile to learn your services, hours, and answers — so it sounds like someone who actually works there, not a script.
We wire your calendar
We connect your booking calendar and set your rules — what Alex can book, what it should transfer, what it should never say. Most setups take a few days, not weeks.
Alex goes to work
You get a number (or we forward your existing one). Every call is answered, recorded, and followed up — and you get the transcript. You just do the work.
Fair questions
Do I need the full Mountaintop platform to get Alex?
No. Alex is à la carte — you can add it to any plan, or run it on its own without the website or marketing. If you already have a Mountaintop plan, your setup fee is waived.
Are calls really recorded and transcribed?
Yes — every call is recorded and turned into a clean, searchable transcript you can review anytime. You see exactly what was said, what was booked, and what was promised. For medical and dental practices that's not just handy, it's protection.
How does the follow-up work — and does Standard get it?
Both plans follow up on the essentials: missed-call text-back and appointment reminders come with Standard. Pro adds automatic follow-up sequences — when someone inquires and doesn't book, Alex keeps the thread warm across calls and texts, nudging gently instead of letting the lead go cold.
Does it sound like a robot?
It's a natural-voice AI that holds a real conversation — it listens, answers, and books. It's honest about being an assistant, and it hands off to a person when a call needs one.
Is it okay for a medical or dental practice?
Yes. Alex is built compliance-first — it checks call-recording consent by state and handles patient information the way it has to be, with every call recorded for your records. We scope it to how your practice runs.
What if I go over my included minutes?
You get an alert at 80%, and overage is billed per minute (Standard $0.25, Pro $0.20) — no surprise bills, no getting cut off mid-call. If you're consistently over, we move you to the tier that fits.
Stop letting the phone go to voicemail.
A 15-minute call is enough to set Alex up for how your business actually runs — what to answer, what to book, what to follow up, and what to hand to you.
Add Alex to any plan, or run it on its own.